Substitution Policy

Flowers:

We take due care while delivering the flowers and bear in mind that the actual delivery should resemble the floral arrangement shown on the site. However, flowers have a practical constraints like the quality may vary as per different seasons and climatic conditions. This is why sometimes we find it difficult to deliver the exact arrangement as pictured.

Different seasons bear different flowers; this is what makes it difficult to have the same or similar flowers throughout the year and across seasons. In such cases, when there is limited or no availability of the said flowers, we would substitute such flowers with the flowers of same or higher value.

For instance, if you ordered a bouquet of lilies and carnations, but due to seasonal constraints, lilies are not available, we would replace the lilies with Anthuriums or Birds of Paradise or any other flower of the same or higher value at the time of delivery, without changing the design and aesthetics of the arrangement.

We have observed that florists in smaller towns do not stock a few particular flowers due to lower turnover, limited availability, climatic conditions and their perishable nature; this is why, we advise that you order items that are easily available in all the cities at all times, like roses, tube roses, gladiolus, gerberas, etc. If you are unsure about the availability of a particular flower in a particular city, you can email us in advance and enquire about the availability of the desired flowers in that season at the respective city.

In case of the lack of availability of flowers or other items ordered, Floraindia.com guarantees that all the orders would be fulfilled to value. The shape and the size of the arrangement would remain unaffected by the substitution policy and the substituted flowers would be of the same or higher value as the original flowers.

Our first priority is not to miss the occasion, i.e. to deliver the flowers on the desired date. We have the substitution policy so that we can deliver the flowers at the right time, at the right place. We are careful enough to maintain the quality of our flowers and the arrangement and make sure that it meets or exceeds the expectations of both the sender and the recipient.

Our service providers are seasoned professionals who have the creative eye and hand to create and recreate the designs based on their rich and diverse experience and creative interpretation. They are experts in their field, are thorough about the seasonal and regional availability of the flowers and pay due attention to the overall shape, size, style and color combinations of the arrangement.

If you want the exact same bouquet or floral arrangement and do not wish for any substitution, we recommend that you enquire about the availability of the flower in the desired city beforehand to avoid any disappointment or confusion later.

Cakes:

We strive hard to deliver a fresh cake of the desired flavor as ordered, but at times due to the local availability or regional constraints, substitutions are unavoidable. Such chances increase in case of same day delivery order or when the destination is a small city where the bakeries are not very well equipped and have limited resources. Again, as it is our first priority to deliver the ordered item on the occasion on the desired date, we may substitute the ordered cake with the cake available.

The cakes we deliver are baked by local bakers. While they are professional service providers, they sometimes find it difficult to replicate the exact same cake with the exact same toppings and icing. Still, we take utmost care to maintain a close resemblance between the image of the cake displayed on the site and the one delivered, especially in terms of overall shape, size and style of the cake.

At times, in extremely warm weather conditions, a particular cake might melt before reaching its destination, in such cases, these cakes might be substituted with another flavor to maintain the quality of the cake delivered to the recipient.

If the message which is to be written on the cake is too long to fit or if the design of the cake limits writing such messages, it will be separately written on a card and would be attached to the cake.